The Main Street Hotel

Frequently Asked Questions

Are there more than Lake Geneva Vacation Rentals?

YES! We offer vacation rentals across multiple lakes. You can find options on Twin Lakes, Power Lake, Lake Benedict, Geneva Lake, Delavan Lake, Lauderdale Lakes and Whitewater area lakes. Head to our vacation rental search page to find the best option for you!

How to Reserve

One-step online booking is available for many of our properties.  Click on the “Reservation Quote” button at the top right-hand corner of the individual property listing page to access this feature.  All online reservations require the acceptance of Geneva Lakes Vacations Terms and Conditions – this information is provided for your review prior to payment acceptance; in placing an online reservation, guest acknowledges that he/she has read and accepts these policies.  Guests can also visit our About Us/Terms and Conditions page to view or print out a copy of our rental policies.

All other reservations by phone or email require the first name, last name, city, state, zip code and the country of the responsible party booking the reservation. A cell phone number and email address is also required.  Please call 262-248-1735/toll free 888-999-4492 or email [email protected] to start the booking process.


Required Deposit

To confirm a booking, you will need to pay a 50% deposit that is applied towards your remaining balance.  The 50% due at the time of reservation is NON-REFUNDABLE.  Please mail a check or authorize a credit-card payment for the remaining balance 60 days prior to arrival.  Please make sure to include a copy of your confirmation so we know where to apply payment. 

Final payment is also NON-REFUNDABLE.  The only exception is in the event that we are able to re-rent your property. Refunds are limited to the number days re-rented and the rates applied.  A full refund will only be issued if the property is re-rented at equal value. If we are only able to re-rent the property for a lesser amount of days or for a lesser rate, the guest cancelling will be refunded for the rental amount of the number days re-rented.   

We cannot and will not make exceptions in regards to our No-Refund Cancellation Policy.

Can I cancel my vacation rental?

Please review our required deposit section to understand our policy. If you are concerned about something in life derailing your getaway, we are here to help. We offer Travel Insurance through Generali Insurance, travel insurance can help cover you from those unexpected happenings of life.


What to Bring

All of our properties are self-catering and prepared to be your home away from home.  Guests can expect a home, condo, or villa that is fully stocked with linens, towels, dishes, pots and pans, and a basic supply of complimentary amenities such as:

  1. Paper Towels
  2. Tissues
  3. Toilet Paper
  4. Liquid Hand Soap
  5. Bar Soap
  6. Dish Soap
  7. Dish-washing Detergent
  8. Garbage Bags
  9. Coffee Filters

Guests will need to bring personal items such as clothing, toiletries, beach towels, and beach chairs.  Some of our properties are equipped with board-games, movies, and other entertainment options, however we encourage guests to inquire about the amenities of the individual properties in order to find the home that provides the features and extras that best suit their vacation needs.


Checking In and Checking Out

Most of Geneva Lakes Vacations properties are accessible via a key-less entry system. A personal code and entry instructions will be provided after reservation has been paid in full. Our Guest Arrival and Departure policy ensures that our guests arrive to find their property fully prepared, cleaned and sanitized.  Regular check-in is at 4 pm; check-out at 10:00am. An early arrival or a late check-out may be possible for a $75 fee. Guests must inquire with Geneva Lakes Vacations staff whether this is an option for their reserved property. Housekeeping will arrive promptly at 10:00am on departure day to inspect the property and prepare accommodations for incoming guests. Failure to check out on time without written consent from Geneva Lakes Vacations will result in a minimum $50.00 per hour fee.  


Pet Policies

Each Geneva Lakes Vacations property is individually owned, and has its own pet-policy.  Each pet-friendly reservation requires a non-refundable deposit of $250 per dog. Cats are not allowed unless explicitly stated in writing by the owner of the property. No pets of any size are allowed in any Geneva Lakes Vacation rental that is not pet-friendly. Violation of the policy is subject to immediate termination of rental, and forfeiture of any deposits. You will also be charged a fee for pest control, a deep clean, and an equivalent of one days rent which, when combined usually amounts to over $600.00. This is strictly enforced.  The reservation cleaning fee and Accidental Damage Waiver does not cover damage or flea infestation caused by a pet.  Any additional cleaning will be billed at the rate of $25/hour and charged to the credit-card on file. 

Ready to learn more?

Geneva Lakes Vacations

326 Center Street, Second Floor
Lake Geneva WI 53147

Toll Free: 888-999-4492
Tel: 262-248-1735
Fax: 262-248-1735

[email protected]